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Second Level Support (m/f/d)

Our software reaches the entire world: FACT-Finder operates in over 1.800 online stores across 127 countries, including 40 of the German Top 100 companies.

Is "second level" not just a floor number to you, but rather customer-oriented support? Do you master every situation and have knowledge in Java, as well as with web technologies? Then apply at our company! As a Second Level Support for FACT-Finder, you will take care of customer inquiries related to our search and navigation solution for online stores.

Your Tasks:

  • You will solve technical and operational questions regarding FACT-Finder, also in cooperation with our international customers
  • You will handle customer inquiries by telephone and in writing
  • You will be responsible for error analysis, troubleshooting, and system optimization
  • You will be responsible for incident and problem management in accordance with ITIL process specifications
  • You contribute to ensuring a high level of service and work intensively with the development and sales departments

Your Profile:

  • You already have professional experience in a comparable position
  • You have prior knowledge in web technologies such as http, XML, JSON, Java, PHP, WebServices, Linux and Tomcat
  • Your strengths include an analytical and business-oriented way of thinking and working
  • You have a good knowledge of German or English

Your Application:

Have we got your interest?
Then send us your complete application documents with the earliest possible starting date and your salary requirements by e-mail (as PDF) to:
Thomas Höfler:

or by mail to:
Attn: Thomas Höfler
Omikron Data Quality GmbH
Habermehlstr. 17, 75172 Pforzheim

Job Location: Berlin (Kottbusser Damm 79) or Pforzheim (Habermehlstraße 17) / Home-Office possible

Start Date: Immediately